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How mbi44 Protects Your Personal Data

At mbi44, we handle every piece of information you share with us — from your account registration details to your deposit records via Touch 'n Go, GrabPay, Boost…

Data collected with your consentNo third-party data sellingEncrypted account storageRight to access your recordsContact us to request changes

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What Data We Collect and Why

mbi44 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, contact number and payment method identifiers — including tokens associated with Touch 'n Go, GrabPay, Boost dan FPX transactions. We use this data solely to operate your account, process deposits and withdrawals, detect

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unauthorised access, and communicate service updates. We do not share your personal data with unaffiliated third parties for marketing purposes. Data collection and processing at mbi44 is governed by applicable Malaysian law, and your rights depend on local legislation in the jurisdiction where you access our
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services. If you believe any data we hold is inaccurate or incomplete, you may contact our team at any time to request a correction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to request a copy of the records we hold, or need to report a suspected data issue, our support team is available around the clock. You can reach us through live chat on the mbi44 site, by email, or through our dedicated privacy request form — whichever channel suits you. We aim to acknowledge all data-related requests within one business day and resolve them fully within seven.

Team online

Live Chat

Start a live chat session directly on the mbi44 platform at any time. Our agents handle data access requests, correction queries and account privacy concerns in real time, every day.

Email Support

Send your privacy request to our dedicated email address. Include your registered account name and a clear description of your request so we can locate your records and respond promptly.

Privacy Request Form

Use the structured privacy request form inside your account dashboard to submit a formal data access or deletion request. Submissions are logged automatically and tracked through to resolution.

PERLINDUNGAN AKAUN ANDA

How We Secure and Manage Your Data

Every layer of your account — from login to transaction history — is protected by encryption and access controls.

Encrypted Data Storage

All personal records, including payment method identifiers for Touch 'n Go, GrabPay, Boost dan FPX, are stored using industry-standard encryption. Unauthorised internal access is blocked by role-based permission controls.

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how pages are used. You can manage cookie preferences in your browser settings; disabling certain cookies may affect account functionality.

Account Security Checks

Login attempts are monitored for unusual patterns. If we detect access from an unrecognised device or location, we may prompt additional verification before allowing entry to your account.

Data Retention Schedule

Transaction records are retained for the period required by applicable Malaysian financial regulations. Account profile data is deleted within 30 days of a verified account closure request, subject to any outstanding obligations.

Third-Party Disclosure Rules

We only share data with payment processors — such as the networks behind Touch 'n Go and FPX — and technology partners strictly necessary to run your account. We do not sell personal data to advertisers or data brokers.

Your Right to Request Changes

You may request access to, correction of, or deletion of your personal data at any time through our live chat, email, or the in-dashboard form. We will confirm receipt and update you on progress within one business day.

Your Privacy Questions, Answered

Below are the questions we hear most often about how mbi44 handles personal data. If your question is not covered here, reach out through live chat or the privacy request form and we will respond in detail within one business day.

We collect your name, email address, phone number and the payment identifiers linked to methods you use — such as Touch 'n Go, GrabPay, Boost dan FPX. We also log device type and login timestamps for security purposes.

We share data only with payment processors and technology partners essential to operating your account. We do not sell your personal data to third-party advertisers, data brokers, or any unaffiliated organisations.

Profile data is deleted within 30 days of a verified account closure. Transaction records are retained for the period required under applicable Malaysian financial regulations, after which they are securely deleted or anonymised.

Submit a data access request through live chat, our support email, or the privacy request form in your account dashboard. We will confirm receipt within one business day and provide your records within seven business days.

Yes. If any data we hold is inaccurate or you want certain records removed, contact us through any of our support channels. We will review your request and carry out corrections or deletions in line with Malaysian law.

We use session cookies for login continuity and analytical cookies to measure page usage. You can adjust cookie preferences in your browser settings. Note that disabling session cookies may prevent your account from functioning correctly.

Contact us immediately via live chat so we can investigate and, if necessary, secure your account. We monitor login patterns continuously and will act to protect your data as soon as a concern is reported.

How mbi44 Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Privacy Request Form

How We Secure and Manage Your Data

Encrypted Data Storage

Cookie Policy

Account Security Checks

Data Retention Schedule

Third-Party Disclosure Rules

Your Right to Request Changes

Your Privacy Questions, Answered

01 What personal data does mbi44 collect when I open an account?

02 Does mbi44 share my data with other companies?

03 How long does mbi44 keep my account data after I close my account?

04 How can I access the personal data mbi44 holds about me?

05 Can I ask mbi44 to correct or delete my personal data?

06 What cookies does mbi44 use and how do I control them?

07 What should I do if I think my account data has been accessed without my permission?

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